Conflict solving

Conflict resolution Mutual disputes between the seller and the buyer are handled by the general court. Pursuant to the Consumer Protection Act (no. 634/1992 Coll.), the buyer, as the consumer, is entitled to settlements out-of-court for consumer disputes about purchase contracts or about contracts for services. The entity authorised to resolve out-of-court settlements is the Czech Trade Inspection Authority. Further information is available at www.coi.cz. Out-of-court settlements of consumer disputes are initiated exclusively upon the consumer’s request, and solely in the event that the dispute could not be resolved directly with the seller. The motion must be filed no later than 1 year from the day that the consumer exercised the claim that is the subject of the dispute with the seller for the first time. The consumer has the right to initiate an out-of-court dispute resolution online using the ODR platform accessible at ec.europa.eu/consumers/odr/. The seller undertakes to give priority to out-of-court settlement of any dispute with the buyer, provided that the buyer does not object. This process is not considered a mediation in accordance with the Mediation Act (no. 202/2012 Coll.) nor an arbitration in accordance with the Act on Arbitration and Enforcement of Arbitral Awards (no. 216/1994 Coll.) and its use is without prejudice to the right of the parties to contact the Czech Trade Inspection Authority or the court with their motion. For the period of the course of the out-of-court settlement, the statute of limitations and the preclusion period shall not commence unless one of the parties of the dispute refuses to continue in the negotiations. The Czech Trade Inspection (www.coi.cz) supervises oversight of compliance with obligations under the Consumer Protection Act (no. 634/1992 Coll.).

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