Cancellation policy

Cancelling an order and withdrawing from the contract The buyer may withdraw from the contract within 30 days from receipt of the merchandise or the last part of the delivery, regardless of the manner of receipt of the merchandise or method of payment. This established period is determined so that the buyer has the opportunity to familiarise himself/herself to a reasonable extent with the nature, properties, and functionality of the merchandise. The buyer is entitled to withdraw from the contract at any time, even before shipment of the merchandise. The buyer shall send or submit to the seller the withdrawal from the contract within 14 days. The buyer must state the reason why they are withdrawing from the contract. For clarity of communication, it is furthermore appropriate to list the date of purchase or contract number / sales document and chosen method of merchandise return in the withdrawal. The Seller is obligated to return to the buyer the amount fully corresponding to the price of the merchandise and paid delivery costs within 14 days from the withdrawal from the contract using the same method of payment that they received from the buyer. If the seller offered several manners of delivery of the merchandise, they are obligated to reimburse the buyer for the least expensive method of delivery. The buyer is obligated to send or submit the purchased merchandise to the seller within this same period. The merchandise must be returned to the seller (not through payment upon delivery) complete, ideally in the original packaging, and it must not show signs of wear or damage. The buyer shall cover the cost of return shipping. If the buyer returns the merchandise to the seller in person, the seller shall return the above-mentioned payment to the buyer within 7 days from the withdrawal from the contract. The seller is not obligated to return received funds to the buyer before the buyer submits the merchandise to them or provides proof that he/she has sent the merchandise to the seller. If the returned merchandise is damaged due to the buyer’s breach of obligations, the seller is entitled to claim reimbursement from the buyer for the reduction in value of the merchandise and deduct it from the amount returned. Exceptions: The right to withdraw from a contract cannot be applied to contracts for digital content if it was not supplied on a physical carrier or for contracts for services, in both cases under the condition that the fulfilment occurred with prior express consent of the buyer prior to the expiration of the deadline for withdrawal from the contract; furthermore also from contracts for the performance of services or merchandise (including alcoholic beverages) whose price is dependent on financial market fluctuations irrespective of the will of the seller; for contracts for the delivery of merchandise modified to the buyer’s wishes or to themselves, and for contracts for perishable goods, for goods that are irrevocably mixed with other goods or removed from sealed packaging and cannot be returned for hygienic reasons; for the delivery of audio or video recordings or computer programmes if the original packaging has been tampered with by the buyer; for delivery of newspapers or other periodicals; for contracts on accommodations, transport, meals, or use of leisure time provided in a specified time period, or for contracts concluded based on public auction in accordance with laws governing public auctions. The seller is entitled to withdraw from the contract at any time prior to the shipment of the merchandise, provided that they are not objectively able to deliver the merchandise to the buyer by the given deadline within a reasonable time period due to reasons by fault of a third party and/or if it transpires that the buyer has breached a previously concluded contract with the seller. The seller stipulates to the buyer that the contract is not considered concluded if there is any reasonable doubt about the true identity of the buyer, or in the event of obvious errors in the listed information about the merchandise or price.

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